British Red Cross are looking for volunteers within their Mobility Aids Service.
The Mobility Aids service operate a “Hub & Spoke” model, which sees a central warehouse (hub) which manages and delivers equipment to surrounding outlets (spokes) to achieve delivery of the service locally to our customers.
About this role
This is a very rewarding role providing much-needed support for people who are accessing our service. Based at one of our mobility aids spoke locations, the main element of the role is serving the public who require a wheelchair or other mobility aids equipment. This is the ideal role for someone who enjoys meeting people, can show compassion and empathy and who likes administrative duties with a customer service perspective.
Typical tasks include:
> Liaising with the hub to arrange stock/deliveries/collections.
> Issuing and receiving wheelchairs (or other mobility aids equipment) using a computer based stock control system.
> Demonstrating how to use and look after our wheelchairs (and other equipment)
> Dealing with enquiries from people wanting to borrow a wheelchair (or other equipment) by telephone and face to face
> Receiving payments / donations and issuing receipts
> Contacting service users about overdue and upcoming return of equipment
> Signposting to other Red Cross services/providers
> Actively promoting the Retail Mobility Aids offer/website
We are looking for someone who:
> ideally has a customer service background
> Enjoys meeting people and has good interpersonal skills
> Is fit and able to lift/move wheelchairs.
> Is IT-literate (or willing to learn)
> Is willing to attend induction and foundation training
> Will uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and Red Cross policies including Equal Opportunities
> Will act in accordance with our values and behaviours framework
> Will treat people with respect and uphold their dignity
What we offer
> Meet new people and be part of a dynamic and inclusive team
> A great opportunity to develop your existing skills and gain new ones
> All training and induction for the role (there is no charge for training)
> Reasonable pre-agreed travel expenses for the role including for attending training
> An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a difference to people’s lives
Further development opportunities
As well as the Mobility Aids Service roles (Mobility Aids Support Volunteer, Mobility Aids Volunteer, Volunteer Driver, Mobile Volunteer, Warehouse Volunteer and Lead Volunteer) there are a range of other service roles on our website. Talk to your line manager or a Recruitment and Selection Coordinator for more information.
For further information on volunteering, go to their website here.