Vacancies: Shop Mobility Customer Service Assistant and Customer Service Assistant (Apprenticeship) with WIRED

0

Shop Mobility Customer Service Assistant (Birkenhead and Liscard)

  • 28 hours per week
  • £8.50 per hour (actual annual salary £12,376)
  • 27 days annual leave (pro rata) plus public holidays
  • Pension in accordance with auto enrolment
  • To work Tuesday, Wednesday, Thursday and Saturday

WIRED provide mobility scooter hire and shop mobility services from a range of locations across Wirral. As part of the ongoing development and expansion of the Shop Mobility Service WIRED require a Customer Service Assistant. The role will be based at WIRED’s Birkenhead Shop Mobility Centre located at 5 St John Street, Birkenhead and

Key duties of the role include:

  • Meeting and greeting shop mobility customers
  • Taking payment for scooter hire
  • Updating customer records/customer database
  • Responding to telephone and email enquiries
  • Keeping the services social media up to date with good news stories etc
  • Keeping the reception area clean and tidy and clutter free so that it is safe and accessible for service users
  • Replacing batteries on scooter and other basic maintenance tasks (training can be provided, previous mechanical knowledge not required)

The successful applicant will have the following skills and personal qualities;

  • Good time keeping
  • Excellent telephone manner
  • Good face to face communication and listening skills
  • Good IT skills – Word, Excel, email (outlook)
  • Professional, courteous, customer focused attitude
  • Willingness to learn new and varied skills
  • Willingness to work flexibly to support the operation of the Resource Centre
  • Full Driving Licence

This is an excellent opportunity for someone to join WIRED at an exciting time, when the shop mobility service is looking to expand and develop its services.

How to apply:
Visit http://www.wired.me.uk/Current-vacancies.asp to download the application pack. Please submit your competed application pack via email by the 21st December 2018.

For more information contact Lynn Griffiths on 0151 670 0777. Recruitment conducted in accordance with WIRED’s Equality and Diversity policies and procedures. WIRED is committed to Safer Recruitment Practices. Enhanced DBS check required. WIRED welcomes applications from disabled people


Customer Service Apprentice (Birkenhead and Liscard)

WIRED provide mobility scooter hire and shop mobility services from a range of locations across Wirral. As part of the ongoing development and expansion of the Shop Mobility Service WIRED require a Customer Service Apprentice. The role will be based at WIRED’s Birkenhead Shop Mobility Centre located at 5 St John Street, Birkenhead.

The key duties of the role include:

  • Meeting and greeting shop mobility customers
  • Taking payment for scooter hire
  • Updating customer records/customer database
  • Responding to telephone and email enquiries
  • Keeping the services social media up to date with good news stories etc
  • Keeping the reception area clean and tidy and clutter free so that it is safe and accessible for service users

The successful applicant will have the following skills and personal qualities;

  • Good time keeping
  • Excellent telephone manner
  • Good face to face communication and listening skills
  • Good IT skills – Word, Excel, email (outlook)
  • Strong literacy and numeracy
  • A good understanding of how to use the internet and social media
  • A strong work ethic and a desire to progress within the organisation

This is an excellent opportunity for someone to join WIRED at an exciting time, when the shop mobility service is looking to expand and develop its services. WIRED has a proven track record of supporting apprentices to grow and develop within the organisation and to progress to other opportunities.

How to apply: Submit your cv to WIRED at [email protected] by 21st December 2018. For more information contact Lynn Griffiths on 0151 670 0777

For more information contact Lynn Griffiths or Elaine Nelson on 0151 670 0777

Recruitment conducted in accordance with WIRED’s Equality and Diversity policies and procedures. WIRED is committed to Safer Recruitment Practices. Enhanced DBS check required. WIRED welcomes applications from disabled people

Share.

About Author

Comments are closed.

Subscribe To OurMonthly News Bulletin

Subscribe To OurMonthly News Bulletin

Don't worry! No spam! To our subscribers we send information on some of the important policy changes effecting the third sector, news on local events and a lot more.

You have Successfully Subscribed!