Involve Northwest are recruiting!


Vacancy: Team Administrator (Office Support)

Job Title: Team Administrator (Office Support)

Full Time: 35 hours per week (Monday – Friday)

Salary: £17,500 per annum

Project: ReachOut / Ways to Work

Duration: Fixed Term until 30th June 2021

Funded by: European Social Fund, Wirral Council and Liverpool City Region  

Location: Royal Standard House, Rockferry and The Laurie’s, Birkenhead


  • To provide direct administration to a team of employability advisors.
  • To ensure quality checks are carried out on all paperwork and evidence submitted.
  • To input accurate client information onto a centralized database (Hanlon).
  • To handle sensitive client information and remain confidential at all times.
  • To methodically file confidential documents to ensure all paperwork can be tracked and accessed easily.
  • To efficiently handle incoming telephone enquiries and refer as required.
  • To collate information to support the monitoring and recording of outcomes.
  • To administer bookings, purchases and payments.
  • To provide excellent customer service and customer interaction to new clients and visitors.
  • To undertake such other functional administration tasks as required by management.
  • To implement and maintain internal centralised databases.
  • To devise and maintain office administration duties to ensure the office is an effectively smooth running facility for employees.
  • Assist with day to day operations of the HR functions and duties of a large staff team.
  • Adhere and implement relevant company processes.
  • Co-ordinate inductions, staff training, team meetings and probationary meetings.
  • Co-ordinate employee DBS certificates.
  • To adhere and comply with ISO9001:2015 Quality Management System and GDPR
  • To represent Involve Northwest in the best possible manner at all times and to promote the positive reputation and image of the organisation.

Skills and Experience


  • At least 3 years of working in a busy office environment
  • Knowledge of administrative procedures and project delivery
  • Excellent administration and organisational skills.
  • Excellent computer skills with experience in using the major Microsoft programs.
  • Ability to monitor, record and produce report information.
  • Excellent team work and networking skills.
  • Experience of managing own workload and working effectively within a team.
  • Able to work in an office environment that often demands high levels of concentration, while coping with frequent interruptions
  • Good problem solving ability
  • A proactive approach to work with the ability to “think on your feet”
  • Able to work with confidential information
  • Conscientious, trustworthy and reliable


  • NVQ Level 2 in Business and Administration Qualification.
  • ECDL Qualification.
  • Knowledge and experience of working to ISO9001:2015

Closing Date: Monday 17th August 2020 12pm

Interview: Wednesday 9Th September 2020

For an application pack please email:

Alternatively you can download an application from our website:

Involve Northwest is working towards being an equal opportunities organisation and welcomes applicants from a wide range of backgrounds.


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