HM Revenue and Customs (HMRC) will allocate a guaranteed £1.6 million over the next year (April 2019 to 2020) to the voluntary and community sector (VCS) to support our customers who need extra help understanding and complying with their tax obligations and claiming their entitlements, including those who are currently digitally excluded. From 2020 HMRC will develop a longer term strategy, working with the VCS to provide the best support for customers who need extra help.
We are looking for VCS organisations to help customers to form or rebuild a relationship with HMRC that enables them to engage directly with us in the future.
We invite bids for funding of between £10,000 and £450,000, with a maximum threshold set at 50% of your organisation’s turnover (last audited accounts).
We will only accept one bid per organisation.
Bids should include one or more of the following activities:
1.1 Advice and support
Providing direct advice and support for HMRC’s customers who need extra help and cannot afford to pay for it.
1.2 Digital inclusion
Assisting customers who are digitally excluded, to build their confidence and capability to use HMRC’s online services for themselves.
1.3 Specialist support and referrals
Providing specialist advice and taking referrals by telephone or email from HMRC’s Needs Enhanced Support (NES), and assisting customers who need independent advice and support with more complex tax issues, for example complicated PAYEissues, or claims for Special Relief and appeals.
Your organisation would require the infrastructure and capability to handle in the region of 700 referrals per year, and would be responsible for bringing individual cases to conclusion.
The deadline for receipt of completed applications is 2 November 2018