Privacy and Cookies


In order to help provide you with the best and most appropriate service we need you to help us by providing us with your detailed information. We begin the process of collecting information about you in a variety of ways, depending how you work with us and which service you’re interested in.

We appreciate that some of the information you give us may be very sensitive including details about your health and any disabilities you may have. Because the information you provide us is very personal we take your privacy & confidentiality very seriously.

We aim to keep your information as up-to-date as possible so that as the needs of our customers change over time, the services we provide can change to reflect these different needs. We will also ensure we make every possible effort to fulfil our obligations under the Data Protection Act to keep your personal information secure and only keep it as long as we need to, although please bear in mind we may be legally obliged to keep some records for an extended period of time before they are safely destroyed.


We will process all the personal data we collect from you in line with the eight principles of the Data Protection Act not only because we have a legal duty to but because we think it makes good business practice and helps us know our customers better and protect their information more securely.

In order to do this we follow the 8 Principles of the Data Protection Act which states the data we process must be:

  • fairly and lawfully processed

  • processed for limited purposes

  • adequate, relevant and not excessive

  • accurate and up to date

  • not kept for longer than necessary

  • processed in line with your rights

  • kept secure regardless of whether it’s an electronic or physical file

  • not transferred to other countries outside of the EEU without adequate protection


As a registered Data Controller we are also obliged to provide you the information we hold about you if you ask us, including anything from electronic files to photographs and call recordings. This is called a Subject Access Request, and you have to put your request to us in writing, and pay an administration fee of £10.00. Once we’ve received your written request and payment we will respond to you in writing with all of the information we hold about you within 40 calendar days.

Please make us aware if you have a disability which we need to consider when responding to your request for information, such as the need for us to provide your details in large print format. If your disability prevents you submitting a written Subject Access Request please contact Jenna Davenport on 0151 353 9700 who will be pleased to make alternative arrangements for you.

If you find out that any of the information is incorrect or inaccurate please let us know so we can make the necessary changes.


Sometimes it’s in everyone’s best interests for us to share some of the information we have about our customers with other organisations, especially given the work we do to enhance our community. Sometimes this is because we have a legal obligation to do so and sometimes it’s to ensure you get the best service possible.

If we find ourselves in a situation where we need to share your information with another organisation and you haven’t already given your consent for us to do this, then we will ask for it before releasing any information about you.

We’d like to stress that under no circumstances do we ever sell or pass on your information to business or organisations so they can get in touch with you directly either by phone, email or in writing in order to sell you their products or services.


If you have any enquiries concerning Data Protection or your Privacy rights please email us in the first instance at [email protected] and someone will get back in touch with you as soon as possible.

If you wish to unsubscribe from one of our regulars ways of communicating such as our newsletters or email updates please email us at [email protected] and we’ll take you off the list.


For more information about Cookies please refer to our Cookie Policy, below.



This website makes use of a number of cookies. Cookies are tiny text files stored on your computer when you visit certain websites.

Cookies cannot harm your computers. We don’t store any personally identifiable information such as name, address or location details, but we do use encrypted information gathered via cookies to help improve your experience on the site. For example, we have a number of cookies which contain random numbers so that we can identify that you have visited this site before.

If you don’t wish to enable cookies, you’ll still be able to browse the website but certain cookie dependent features might be unavailable to you. Most web browsers have cookies enabled by default but can be disabled easily if you’d prefer. (See managing cookies)

We are providing you with this information as part of an initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using this website.


To have the best possible experience whilst using this website, your computer, tablet or mobile device will need to accept cookies, as we can only provide you with certain features by using them.

Our cookies do not store sensitive information such as your name or address. They simply hold a random string of numbers that is associated with your computer. However, if you’d prefer to restrict, block or delete these non-privacy invasive cookies from this website or any other website, you can use your browser to do this. Each browser is different; so check the “Managing Cookies” section of this page for instructions for your particular browser.

There are two types of cookies used on this website: First party & third party. First party cookies are cookies that are specific to this website and are commonly used to enable specific functionality. Third party cookies are created by carefully selected third parties to improve the user experience.

The following list details the cookies we use, what we use them for and what type of data is stored:


Cookie Name Description Purpose
PHPSESSID Session The session cookie


Cookie Name Purpose Resources
AddThis Social sharing buttons which allows users to interact with the most common social media sites such as Twitter and Facebook etc.

AddThis don’t have access to personally identifiable information about our visitors unless they explicitly provide it to them.

They do however do have access to a certain amount of non-personally identifiable information about our visitors such as where visitors came from (the “referrer”), which type of browser they are using (the “user agent”), and their IP address. Visitors web browsers are also assigned a unique identifier.

No tracking software is installed on visitors’ computers.

For more information, visit:

AddThis Privacy Policy

comScore ScorecardResearch is a website that is used to help with the collection of Internet web browsing data on specific websites that have enrolled in a broad market research to create reports on Internet behaviour and trends.

The web beacon used by ScorecardResearch is unable to identify the user visiting a page, and there is no personally identifiable data transmitted by or linked to the web beacon.

For more information visit:

Scorecard Research Privacy Policy

Google Analytics This site makes use of the popular Google Analytics system to allow us to monitor trends in how visitors use our website. In order to do this Google Analytics may store up to 4 cookies, which contain random strings of numbers, which are associated with your computer.

The information collected via Google Analytics is completely anonymous and does not allow us to identify individual visitors.

You can find out more about Google Analytics via the following link:

Google Analytics Privacy Policy

It is also possible to opt out of Google Analytics across all websites:

Google Analytics Opt-out Add-on



If you’re not sure of the type and version of web browser you use to access the Internet:

For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option

For Macs: with the browser window open, the browser name is next to the Apple menu, click on it and select the ‘About’ option


Google Chrome

  1. Click on ‘Tools’ at the top of your browser window and select Options
  2. Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button
  3. Now select ‘Allow local data to be set’

Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0

  1. Click on ‘Tools’ at the top of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies

Mozilla Firefox

  1. Click on ‘Tools’ at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select ‘allow sites to set cookies’


  1. Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
  2. Click on ‘Security’, check the option that says ‘Block third-party and advertising cookies’
  3. Click ‘Save’


Safari on OSX

  1. Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
  2. Click on ‘Security’ then ‘Accept cookies’
  3. Select the ‘Only from site you navigate to’

Google Chrome on OSX

  1. Click on ‘Chrome’ at the top of your browser window and select Preferences
  2. Under Settings, click on ?+ Show advanced settings’, locate the ‘Privacy’ section, and select the ‘Content settings’ button
  3. Now select ‘Allow local data to be set’

Mozilla and Netscape on OSX

  1. Click on ‘Mozilla’ or ‘Netscape’ at the top of your browser window and select the ‘Preferences’ option
  2. Scroll down until you see cookies under ‘Privacy & Security’
  3. Select ‘Enable cookies for the originating web site only’


  1. Click on ‘Menu’ at the top of your browser window and select ‘Settings’
  2. Then select ‘Preferences’, select the ‘Advanced’ tab
  3. Then select ‘Accept cookies’ option

All other browsers

Please consult your documentation or online help files.


It’s easy to delete our Cookies if you want to, although as with enabling Cookies exactly how you do this varies depending which Browser(s) you are using. You should be aware before you go ahead and delete them however that certain aspects of our website may not work as well without Cookies because we won’t be able to recognise you as a previous visitor.

For specific step by step guidance to remove our Cookies please visit

If you wish to contact us to formally withdraw your consent or discuss any other aspect of Data Protection or Privacy please email us in the first instance at[email protected] and someone will get back in touch with you as soon as possible.


If you’d like to learn more about cookies in general and how to manage them, visit