How we help each other matters. Some help – what we call ‘good help’ – supports people to feel hopeful, identify their own purpose and confidently take action. Other help – which we call ‘bad help’ – does the opposite, undermining people’s confidence, sense of purpose and independence.
Whether people want to improve their health, find work, or get the most out of education, ‘good help’ involves understanding what matters to each person and supporting them to build the confidence they need to take action.
‘Good help’ is core to many organisations trying to help people take action and improve their lives. Yet despite decades of research and good practice, ‘good help’ remains absent from many mainstream services and social programmes. Too many people receive ‘bad help’.
‘Bad help’ can have acute and obvious consequences, such as homelessness or addiction, but also chronic and subtle effects which make activities, such as parenting and healthy eating, much harder, and sometimes impossible.
The Good Help Award is one way that we hope to find out more about ‘good help’ and how it helps people take action. We want to find out who is providing ‘good help’ and to celebrate and share the vital work they are doing.
To find out more about how we define ‘good help’ and to see examples, see the ‘Good and bad help’ publication at https://www.nesta.org.uk/project/good-help